On July 1st, 2017, the Emergency Medical Services Insurance Billing Program (“Billing Program”) went into effect for Cove Community Cities, which includes Rancho Mirage, Indian Wells, and Palm Desert. As a Rancho Mirage resident, you are protected from any out-of-pocket costs related to emergency paramedic and ambulance transportation services.

As part of the Billing Program, Medicare, Medi-Cal, Medicaid and private insurance companies are billed directly to recover costs incurred from the medical emergency. The recovered costs are only those collected from the amounts that health insurance providers will pay, and the remainder of the bill will be waived, therefore resulting in no out-of-pocket costs for residents of the Cove Community Cities.

NOTE: Rancho Mirage residents DO NOT need to register (sign up) for this program. Your resident status makes you automatically eligible.

Transported residents may receive a Request for Insurance information form from the Cove Community’s billing provider, Wittman Enterprises. Wittman Enterprises, an outside public agency contracted by the City, bills the insurance providers of residents who are transported by a city ambulance. In accordance with HIPAA privacy regulations, this Request for Information form will only be viewed by Wittman Enterprises to ensure the confidentiality and security of protected information. The Request for Insurance information form allows the City to recover the portion of the cost for service covered by Medicare, Medi-Cal, Medicaid and Private Companies.

Click here to view a sample of the Request for Information form

Transported residents should also expect to receive an Explanation of Benefits (EOB) from their insurance provider identifying the amount the insurer paid and any unpaid balance. Please note, this is not a bill and at no point will residents receive a bill for ambulance transportation services.

Should you have any questions, please contact Tiana Mackamul, Management Analyst, at 760-324-4511 Ext. 298 or tianam@ranchomirageca.gov.